Notes and frequently asked questions
Why are There Upgrades?
We constantly work with our users to design new
features and add them to the system, often on a monthly basis! Upgrades
include new features, enhancements to existing features, changes
to the regulations and bug fixes.
How Can I Get Upgrades?
You get a free ONE YEAR Upgrade Pack with your
initial purchase. Any new releases during that time are yours for
After that introductory period, you can
purchase one-year Upgrade Packs at any time when you see new
features or functionality that you would like. These Upgrade
Packs entitle you to all Upgrades for one year from the date of
purchase. Upgrades are available via internet download at no
charge as long as the upgrade pack is not expired.
Pricing and Discounts
Upgrade Packs are available for $19.99 for a
one-year Upgrade Pack if you renew within 15 days of the end of
your prior Upgrade Pack, or $39.99 after that.
Terms and Conditions
Upgrade Packs only include features that a new
purchaser would get if they bought the product covered by the Upgrade
Pack. Typically this includes new features, enhancements, bug fixes
and changes to the regulations. They do NOT include new modules,
services, or products that are sold at additional cost to new users,
nor do they cover features or services provided on a trial basis
to new potential users.
Do I need a printer in the cab?
While many inspectors are comfortable reviewing
logs on your computer, you will need to generate hard-copy logs
to be safe.
If you want to keep your costs to a minimum,
you can either copy your logs to paper by hand, or buy a cheap printer
(usually for $40-$80 for a blakc & white inkjet at Staples or
Best Buy, etc)
In our discussions with field auditors, most
say that if your printer is not working during an inspection, they
would allow you to transcribe your logs by hand to paper. Therefore
it's a good idea to keep a spare blank logbook with you in case
you need to surrender logs and you're experiencing printer problems.
How do I create a printable or emailable
PDF file of my log sheet to send to someone via email?
Install the free PDF maker app called "CutePDF"
CutePDF Writer freeware.
When you have successfully installed a PDF maker on your computer,
then it will show up in the list of printers in your LogBook program.
So instead of printing to a physical printer, when you click "File
/ Print Log" inside of Eclipse choose "CutePDF Writer"
as your printer. It will now ask you to choose a folder and
to name that file. Once you have saved your log sheet with
this method, you can email it to anyone as an attachment and they
will have the log sheet that you sent.
What is a "Digitized
The program allows for a one-click feature to
enter your signature into the DIR and Log Sheets. It has a "drawing
tool" that will allow you to sign using your mouse, but the
automatic signature is easier and quicker. After purchasing
and registering, you will be able to send your signature by postal
mail or by fax. We will scan your signature and add it into
your program for you.
What log forms do you offer? What if my
company has a special form?
The software ships with our standard FMCSA-compliant
If your company requires a special form we can
have it installed on your system automatically. We do need contact
information from someone at your carrier so that we can get the
artwork and permission to use it. Contact us for details.
Can team drivers share a laptop?
Yes. You can purchase and install as many licenses
on a single laptop as you want, and each license is independent
so you can split to different computers in the future if your team
situation changes. Just click the small down-arrow beside the driver
name to add additional drivers.
When you purchase a license or a signature, you
need to make sure you are logged in as the correct user at the logbook.com
website before making your purchase. Each additional driver
requires the purchase of an additional license.
How does your Certified Fax service work
when submitting logs to my carrier?
This service lets you fax logs to your carrier
instantly from anywhere you have an internet connection (truck,
hotel, truck-stop, home, etc.). You do NOT need a phone line, fax
modem, or any special equipment, but you DO need your carrier's
sponsorship for this service.
We can track delivery of logs sent by Certified
Fax, so you'll never have to worry about being blamed for lost logs
again! If your company is interested in adding logbook audit via
for details on that service.
GPS make the system an on-board recorder (OBR)?
No. GPS is for convenience only (it detects and
types your current location into the Remarks section of the log).
Eclipse Logbook does NOT meet the requirement for on-board recorders
which must document continuous location information. This is because
the GPS functionality is ONLY enabled when the driver has Eclipse
Logbook running on their computer AND has the GPS device attached.
Our in-cab USB GPS receiver is a perfect addition for this
Am I guaranteed audit-proof if I use Eclipse
Eclipse Logbook can help you drive legally and
prepare compliant logs, and the Eclipse Technical Inc. audit has
been used to audit, error free, over 1 billion logs at over 3,000
trucking companies and auditors. However, we can not verify the
information you present using Eclipse Logbook, nor can we predict
future FMCSA interpretations, so all risk of compliance
with the regulations is assumed by the user.
If you ever feel you've been unfairly accused
of a violation, the Eclipse Technical Inc. support staff has worked
extensively with FMCSA auditors and will be glad to provide assistance
in explaining our audits to enforcement officers (limited assistance
is free; extensive support may be done at additional charge).
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